Not a chatbot — a software employee
Most people hear 'AI agent' and picture a chatbot. That's the smallest possible version. A real custom AI agent is a software system that takes a specific business task — one that previously required a person — and performs it reliably, 24/7, at scale.
Preisser Tech AI agents are not generic ChatGPT wrappers with a custom logo. Each agent is purpose-built around a specific business process: trained on your data, connected to your systems, given the exact instructions and guardrails for the work it does, and monitored for accuracy.
Common AI agent types
AI agent projects we've delivered or commonly scope:
- Document processing agents — read invoices, contracts, work orders, applications, and extract structured data into your business systems (HG Oil Holdings: 75% reduction in invoice handling time).
- Customer service agents — handle common questions, schedule appointments, qualify leads, escalate complex cases to humans with full context.
- Customer reactivation agents — identify dormant customers, generate personalized outreach, and follow up automatically (Cassidy HVAC: 60%+ reactivation in 6 weeks).
- Research agents — monitor competitors, gather market intelligence, summarize industry news, and surface what matters for decisions.
- Decision support agents — review options against your business rules and recommend actions (lead prioritization, work assignment, pricing decisions).
- Internal knowledge agents — answer staff questions about your own business processes, policies, and historical data.
- Content generation agents — draft proposals, marketing copy, social media content, internal communications based on your voice and templates.
- Monitoring agents — watch business systems for anomalies and alert humans when something needs attention.
Trained on your business, integrated into your tools
Every Preisser Tech AI agent is built around the actual work of the client's business. The agent is given:
- Specific instructions and guardrails for what it does and doesn't do
- Access to relevant business context (documents, examples, historical data) via retrieval-augmented generation (RAG)
- Direct integration with the tools where work happens (CRM, accounting, communications, email, file storage)
- Monitoring and logging so you can see what it's doing and audit decisions
- Human-in-the-loop checkpoints for high-stakes work, autonomous operation for routine work
- Ongoing tuning as edge cases surface
